Appeals
How learners and centres may challenge assessment or awarding decisions.
Complaints
How concerns about our services or approved centres are managed.
Malpractice and Maladministration
Requirements for prevention, reporting, investigation and action.
Reasonable Adjustments
Arrangements supporting fair access without compromising assessment validity.
Data Protection
How personal information is handled, retained and protected.
Conflicts of Interest
How actual, potential and perceived conflicts are identified and managed.